The shopper who left isn't gone — the relationship stays
Meet Auras — emotionally intelligent AI teammates that engage every shopper, nurture the long consideration window, and keep the customer relationship when associates move on.
Introduce Yourself
Built for high-consideration, high-ticket sales
Furniture and home-goods retailers, appliance dealers, mattress and bedding, and outdoor and luxury home brands — any business where the purchase is considered, the ticket is high, and revenue depends on nurturing shoppers through a long decision and keeping the customer relationship.
The sale doesn't end at the door — but your follow-up does
High-ticket shoppers take weeks to decide — yet most follow-up is slow, after-hours questions go unanswered, and 50–200% of salary walks out with every associate who leaves.
Lost Leads & Slow Follow-Up
High-intent shoppers browse, compare, and disappear for weeks. Follow-up is inconsistent and after-hours questions go unanswered — so the sale goes to whoever responded first, often a competitor.
Associate Turnover
Retail sales-floor turnover is high. When a top associate leaves, their customer book and the relationships they built leave too — at 50–200% of salary to replace, plus the pipeline that walks.
Post-Sale Friction
Delivery scheduling, financing applications, and warranty questions create friction after the sale — eroding CSAT, generating bad reviews, and costing repeat business.
The Institutional Shield
Showroom Concierge Auras engage every shopper, answer product, financing, and delivery questions instantly, nurture the long decision, and retain the customer relationship across associate changes. Auras support associates — they never replace the human moment of helping someone choose.
Learn moreEmotionally intelligent teammates that keep shoppers warm
Multi-modal agentic execution through MCP and API integrations to the retail, e-commerce, and financing stack your business already runs on.
Always-On Concierge
Auras greet shoppers online and in-store and answer product, financing, and delivery questions instantly — day or night — so no high-intent shopper waits or goes cold.
Consideration-Window Nurture
Auras stay warmly in touch through the weeks-long decision — sending the options a shopper asked about and answering questions — so high-intent buyers come back to you, not a competitor.
Financing & Delivery Coordination
Auras start financing pre-qual, check live inventory, and schedule white-glove delivery — turning post-sale friction into a smooth, branded experience.
Customer Relationship Memory
Every shopper's preferences, history, and context are retained across visits, channels, and associates — so no one starts cold and the relationship survives turnover.
Seamless Human Handoff
When the moment calls for a person, Auras hand the in-store appointment to an associate with full context — so the customer never repeats themselves.
Supports Associates, Never Replaces Them
Auras handle the always-on engagement and coordination no single person can sustain — so your associates focus on the human moment of helping someone choose. The showroom stays human.
Connects to your stack
Conceptual Examples
"Shoppers used to browse the sectionals online at night and we'd never hear from them again. Now the Aura answers right away and stays in touch through the decision — we're closing high-ticket sales that used to slip away."
"When our top associate left, we'd normally lose his whole customer book. The Aura had every shopper's preferences and history — the next associate picked right up and the relationships held."
Frequently asked questions
The opposite. Auras are warm, on-brand, and tasteful — and they hand the human moment to your associates. They handle the always-on engagement and follow-up no single person can sustain, so your team is free to do what people do best: help shoppers choose, in the showroom.
Auras connect to furniture/retail ERP and POS like STORIS and Lightspeed, e-commerce via Shopify, CRM via Salesforce, reviews and messaging via Podium, and financing partners such as Synchrony — plus Zoom and Slack for coordination. Through MCP and API integrations they keep every order clean without context switching.
Customer and financing data are encrypted at rest and in transit, handled with PCI-aware practices, and every interaction is logged with a Chain of Providence audit trail under SOC 2 compliance standards. Auras start pre-qualification and coordination while sensitive steps stay within your secure, compliant systems.
High-ticket purchases take weeks. Auras answer instantly — including after hours — then nurture the consideration window with the exact options and answers each shopper asked for, remembering context like a remodel timeline. High-intent shoppers come back to you instead of the competitor who replied first.
No. Auras are the Institutional Shield for your sales floor. They absorb the always-on engagement, follow-up, and post-sale coordination so your associates focus on the human relationship and the moment of choosing. Auras amplify your team and protect the customer book — they don't replace people.
Ready to Meet Your Aura?
See how Auras keep every shopper warm and the customer book intact — starting with one showroom.
Introduce Yourself